Privacy Policy
Last updated: June 2026
Introduction
Pegasus Care is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, contact us, apply for a job, enquire about our services or otherwise interact with Pegasus Care.
Pegasus Care complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
Who We Are
Pegasus Care is the data controller responsible for the personal information we collect.
Pegasus Care
Email: privacy@pegasuscare.co.uk
Telephone: 0121 373 7900
Address:
124–126 Sutton Road
Erdington
Birmingham
B23 5TJ
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.
What Information We Collect
Depending on how you interact with us, we may collect:
Information you provide
This may include:
- Name
- Postal address
- Email address
- Telephone number
- Date of birth (where applicable)
- Information provided through enquiry forms
- Information provided when applying for employment
- Information relating to care enquiries
- Correspondence you send us
Recruitment information
If you apply for a role with Pegasus Care we may collect:
- Employment history
- Qualifications
- References
- Right to work documentation
- DBS information where required
- Information contained within your CV or application
Care-related information
Where you receive or enquire about care services we may process information necessary to assess, arrange and deliver appropriate care. This may include special category data relating to health where permitted by law.
Technical information
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide information about our services
- Assess care enquiries
- Deliver care services
- Process job applications
- Communicate with applicants and service users
- Improve our website
- Monitor website performance
- Comply with legal and regulatory obligations
- Protect our staff, service users and organisation
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Vital interests where appropriate
Where we process special category data, we rely on additional lawful conditions under Article 9 UK GDPR and Schedule 1 of the Data Protection Act 2018 where required.
Cookies
Our website uses cookies to improve functionality, understand how visitors use the site and help us improve our services.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences via our cookie policy page or your browser settings.
Who We Share Information With
We only share personal information where necessary.
This may include:
- Healthcare professionals
- Local authorities
- Regulatory bodies
- Recruitment partners
- IT service providers
- Website hosting providers
- Professional advisers
- Government authorities where required by law
Where third parties process personal information on our behalf, they do so under contractual agreements requiring them to protect your data.
We do not sell your personal information.
International Transfers
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.
Data Security
We take appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While no internet transmission can be guaranteed to be completely secure, we continually review our security practices to protect your information.
How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory and contractual requirements.
Retention periods vary depending on the type of information and applicable legal obligations.
Your Rights
Under UK data protection law you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request erasure in certain circumstances
- Request restriction of processing
- Object to processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
To exercise your rights, please contact us using the details provided above.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Third-Party Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our data processing practices.
The latest version will always be published on this page with the updated revision date.
